HMRC deliberately cutting off calls?
The Public Accounts Committee (PAC) has severely criticised HMRC's customer service, forcing it to make a public statement. What's the full story?
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Accounting for VAT if there is no cash payment
Your business has submitted repayment returns for the last two quarters and you are concerned that you might have underpaid output tax on some supplies where no money has changed hands. Are your concerns justified?
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Treatment of distributions under review
The government has launched a consultation on modernising the tax treatment of distributions and repayments of capital by companies. The proposals could affect the distinction between dividends taxed as income and capital payments subject to CGT. What changes are being considered?
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Tax relief on equipment you haven’t paid for (yet)
The timing of tax relief for purchases of equipment isn’t straightforward when payments are delayed or goods are purchased through hire purchase (HP) agreements. How can you use these rules to your advantage and get tax relief before you’ve paid the final invoice?
HMRC is in the firing line of the PAC again this week. Previously, the public watchdog has criticised HMRC for cutting services, such as its tax and VAT helplines. Now, it has ramped up its narrative - with an accusation that HMRC is running a “deliberately poor” phone service in an effort to force taxpayers to use its online solutions instead. The scathing allegation comes in the wake of a report by a committee of MPs found that nearly 44,000 people were disconnected (and not called back) whilst being on hold for more than an hour in the 2023/24 tax year.
There is certainly no denying that HMRC is keen to make taxpayers aware of its online help options, such as its online chat bot. However, these are unlikely to be of use for anything but the simplest of questions. We're aware of one person who tried to use it to resolve a capital allowances query and was directed to information about child benefit!
Jim Harra, chief executive, denied that HMRC was using such a tactic, pointing to falling call wait times as evidence of improved customer service over the last year.
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