HMRC expands agent-related services
HMRC has written to the CIOT to confirm updates to the services provided on the Agent Dedicated Line. What’s changed?
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HMRC clarifies treatment of averaging relief under MTD IT
HMRC has updated its guidance to explain how averaging relief claims will operate under Making Tax Digital for Income Tax (MTD IT). The clarification addresses concerns about how farmers and creators will claim relief once quarterly reporting becomes mandatory. What has changed?
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Double up on the employment allowance
You’re the sole shareholder of a limited company which employs several members of staff. You’re working on plans to start another business with an ex-colleague. Can both businesses benefit from the full employment allowance (EA)?
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VAT cut for children's holiday activities over summer
The government has announced a temporary reduction in the rate of VAT applying to certain children's holiday activity programmes during the summer holidays. The measure is intended to help families with childcare costs during the school break. What has changed?
HMRC found that over a third of calls last year to its Agent Dedicated Line (ADL) were chasing self-assessment repayments. In an attempt to make better use of resources, agents must now wait until the expected date from the where's my reply tool has passed before contacting HMRC for an update. When calling the ADL, a new option will be available specifically for self-assessment repayments.
In response to feedback from agents, the ADL and a new, agent dedicated, webchat will now deal with both self-assessment and PAYE queries. However, to ensure fairness and reduce waiting times, agents can discuss a maximum of five customers per call or webchat session, for a maximum of one hour.
Further details on HMRC waiting times and how to contact it can be found here.
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