HMRC expands agent-related services
HMRC has written to the CIOT to confirm updates to the services provided on the Agent Dedicated Line. What’s changed?
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New HMRC guidance on winter fuel payments
HMRC has released new guidance on the recovery of winter fuel payments. What do you need to know?
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Festive tax breaks for remote workers
You’re familiar with the tax break for Christmas parties but you now have a few remote workers, and the company will need to reimburse their travel and accommodation costs if they attend an event. Which costs count towards the tax-free limit and how can you manage any overspend?
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New process for some exports starting in Northern Ireland
Starting next month, businesses that import goods via Northern Ireland will need to change their processes. What do you need to know?
HMRC found that over a third of calls last year to its Agent Dedicated Line (ADL) were chasing self-assessment repayments. In an attempt to make better use of resources, agents must now wait until the expected date from the where's my reply tool has passed before contacting HMRC for an update. When calling the ADL, a new option will be available specifically for self-assessment repayments.
In response to feedback from agents, the ADL and a new, agent dedicated, webchat will now deal with both self-assessment and PAYE queries. However, to ensure fairness and reduce waiting times, agents can discuss a maximum of five customers per call or webchat session, for a maximum of one hour.
Further details on HMRC waiting times and how to contact it can be found here.
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